Shipping Policy

At Tukitakiponno, we aim to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions for shipping products purchased from our e-commerce platform.

1. Shipping Locations

• Domestic Shipping: We offer shipping throughout Bangladesh. All orders are processed and delivered to addresses within the country.

• International Shipping: Currently, we do not offer international shipping. Stay tuned as we expand our delivery services in the future.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days after confirmation of payment. Processing may take longer during peak periods, holidays, or special promotions.

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. A second email will be sent once the order is shipped, including a tracking number (if applicable).

3. Delivery Time

• Standard Shipping: The estimated delivery time for orders within Bangladesh is 3-7 business days, depending on your location.

• Express Shipping: For faster delivery, we offer express shipping in certain areas. Express shipping takes approximately 1-3 business days. Availability and charges for express shipping will be provided at checkout.

• Please note that delivery times may vary due to unforeseen circumstances like weather conditions, strikes, or other logistical issues beyond our control.

4. Shipping Costs

• Shipping Charges: Shipping costs are calculated based on the weight and size of the package, as well as the destination. Shipping charges will be displayed during checkout before completing the purchase.

• Free Shipping: We offer free shipping on select products and special promotions. Please check our website or promotional banners for current free shipping offers.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through the courier’s website.

If you have not received a tracking number or need assistance tracking your order, please contact us at shafiullahsarker736@gmail.com or call 01556-398176.

6. Missed Deliveries If no one is available to receive the package, the courier will typically leave a notice for you to arrange a redelivery or pick-up. Please contact the courier company directly if you miss a delivery.

7. Incorrect or Incomplete Address Please ensure that your shipping address is accurate and complete when placing an order. Eye Aids is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

If you realize you’ve entered incorrect shipping details, please contact us immediately at shafiullahsarker736@gmail.com or 01556-398176 to correct it. However, if the order has already been shipped, we may not be able to modify the address.

8. Damaged or Lost Shipments

• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery at shafiullahsarker736@gmail.com with photos of the damaged item(s) and packaging. We will arrange for a replacement or refund based on the situation.

• Lost Packages: If your package has not been delivered within the estimated timeframe, please notify us immediately. We will work with the courier service to locate your package. If it is confirmed lost, we will issue a replacement or refund.

9. Shipping Delays While we strive to meet our delivery timelines, there may be occasional delays due to unforeseen circumstances such as weather, natural disasters, or courier service disruptions. In such cases, we will do our best to keep you informed about the status of your delivery.

10. Contact Us If you have any questions or concerns regarding shipping, feel free to contact us at:

• Email: shafiullahsarker736@gmail.com

• Phone: 01556-398176

Thank you for shopping at Eye Aids! We appreciate your trust and aim to deliver your products promptly and safely.