Refund and Returns Policy

At Tukitakiponno, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your product, our Refund and Returns Policy outlines the conditions under which returns and refunds can be processed.

1. Return Eligibility

• Timeframe: You can request a return within 3 days of receiving your product.

• Condition: Items must be unused, unworn, unwashed, and in the same condition as you received them, with all tags and original packaging intact.

• Non-returnable Items: Some items are not eligible for returns due to hygiene or safety reasons. Clearance items or products marked as “final sale” are also not eligible for return.

2. Return Process To initiate a return:

• Contact our customer service at shafiullahsarker736@gmail.com or call us at 01556-398176 with your order details and reason for return.

• Once your return is approved, you will be provided with the return shipping address.

• You are responsible for the cost of return shipping, unless the product you received was defective or incorrect.

3. Refunds

• Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, the refund will be processed.

• Refund Method: Refunds will be issued to the original payment method used during the purchase.

• Timeframe: It may take up to 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

• Non-refundable Items: Certain items such as non-returnable goods and those that do not meet our return criteria are not eligible for refunds.

4. Exchanges If you wish to exchange an item (for example, if the size is incorrect), please contact us within the 7-day return period. Exchanges are subject to product availability, and you may be required to cover the cost of return and reshipping unless the item is defective or incorrect.

5. Damaged or Defective Items If you receive a damaged or defective product, please notify us immediately at shafiullahsarker736@gmail.com or call 01556-398176 We will arrange for a replacement or refund, including return shipping costs for defective products.

• You must provide evidence of the defect or damage, such as photos, before we can proceed with your claim.

6. Late or Missing Refunds

• If you haven’t received your refund within the specified timeframe, please first check with your bank or payment provider, as it may take some time for the refund to be officially posted.

• If you have done this and still have not received your refund, please contact us at shafiullahsarker736@gmail.com or 01556-398176 for assistance.

7. Cancellation Policy

• Orders can be canceled before they are shipped. To cancel an order, contact us immediately after placing it. Once an order is shipped, it cannot be canceled, but it can be returned following the regular returns process.

8. Contact Information For any questions or assistance with our Refund and Returns Policy, please contact us:

• Email: shafiullahsarker736@gmail.com

• Phone: +88 01556-398176

Thank you for shopping with Eye Aids! We are committed to making your experience positive and hassle-free.